- Finished Product
Gallery
- Review
the q&a
How was your experience engaging with GSR during the enquiry stage?
Really positive from the start. I reached out and spoke to Matt early on — we talked through expectations, timelines, and what I was looking to achieve. Having seen GSR’s Instagram beforehand, I had a pretty clear idea of what I wanted, which helped.
The complexity in my case was the bespoke element. I had a space at the end of the garden that I wanted to transform into a combined gym, kitchen, and golf simulator, so the building project naturally took on a life of its own during the enquiry stage. Matt came down to see the space in person, which made a real difference. Communication throughout was excellent — really responsive on emails and genuinely helpful at every step
How was your experience of the installation?
Again, brilliant. Josh and his team worked closely alongside me and Matt throughout the build. The project involved a lot of moving parts — we wanted a toilet installed, which meant bringing in subcontractors to deal with plumbing and water supply — but everything was coordinated really well.
Whenever I came down and shared thoughts or wanted something adjusted, the team adapted without any fuss. That’s exactly what you want when people are mid-build — a team that’s flexible and doesn’t make you feel like you’re asking too much. They were friendly, professional, and nothing ever felt like a problem.
One thing that stood out was how well GSR worked alongside the landscaper who was on site at the same time. They managed that relationship themselves, which meant I didn’t have to get involved in coordinating between trades. That made a big difference.
How has your experience been since the project completed?
The project was handed over in early November, and the aftercare has been just as good as everything that came before it.
We did have an incident — a frozen pipe internally that burst and caused water damage to the golf sim room. That was obviously stressful, but GSR’s response was immediate. Someone was out straight away to assess the situation, and within three weeks we were fully back up and running. That wasn’t a fault on GSR’s part, but the way they handled it says everything about the kind of company they are.
Being able to pick up the phone to Matt and the team whenever I need to is something I really value. I genuinely can’t fault the service at any stage.
Everything I envisioned for this space, it has become. Matt has always made himself available, and that’s a real credit to him. The attention to detail is there, and you feel like you’re dealing with people who genuinely care about the outcome. It’s the whole team — that’s why the business is going the way it is.
